At Krixlo, we aim to provide a hassle-free shopping experience. This policy outlines our procedures for order cancellations, modifications, and related inquiries to ensure customer satisfaction.
Order Cancellation
- How to Cancel an Order:
If you need to cancel your order, contact our customer service team at [email protected] as soon as possible. We will do our best to cancel your order before it ships. - After Shipment:
Once an order has been shipped, cancellations are no longer possible. In this case, please refer to our Return Policy for information on returning the item. - Refund for Canceled Orders:
- For cancellations made before shipment, a full refund will be issued to your original payment method.
- For orders canceled after shipment, follow the return process outlined in our return policy.
- Promotional Items:
If your order includes a promotional item and you cancel the order, you may need to return the promotional item to receive a full refund. If you choose to keep the promotional item, its value will be deducted from your refund.
Order Modification
- How to Modify an Order:
To request a modification, such as changing an item or shipping address, please contact our customer service team at [email protected] as soon as possible. - Limitations:
- Modifications can only be made before the order is shipped.
- If you wish to add items, place a new order.
- For removing items, contact customer service.
Order Processing
We process orders promptly to ensure timely delivery.
- Processing Time: Orders are typically processed within 2-3 business days from the order date.
- Cancellation or Modification During Processing: Once an order has been processed, it cannot be canceled or modified.
Shipping and Delivery
- Shipping Confirmation:
Once your order has been shipped, you will receive a confirmation email with tracking information. Allow 24-48 hours for tracking details to update. - Estimated Delivery Time:
Standard shipping typically takes 4-8 business days. Delivery times may vary based on your location and selected shipping method. - Changes to Shipping Address or Method:
If you need to change the shipping address or method, contact our customer service team immediately. Once the order has shipped, changes cannot be made.
Payment
- Refused Shipments:
- Customers are responsible for the return shipping cost of refused shipments.
- A restocking fee may apply for refused shipments.
- Damaged Shipments:
If you refuse a shipment due to shipping damage, contact our customer service team immediately at [email protected]. We will work to resolve the issue and provide a replacement or refund.
Order Status
- Check Order Status:
Log into your account on our website to view your order status at any time. You will also receive email updates regarding the status of your order, including shipment notifications and estimated arrival times. - Contact for Assistance:
If you have questions about your order status, reach out to our customer service team at [email protected].
Changes to the Cancellation Policy
We reserve the right to modify this cancellation policy at any time without prior notice. The policy in effect at the time of your purchase will apply to your order.
Contact Us
For questions or concerns about our cancellation policy, order modifications, or any related issues, please contact us at:
Email: [email protected]
We are available to assist you promptly with any inquiries.