Ordering
How do I place an order on Krixlo?
To place an order, simply browse our website at https://krixlo.com, select the desired items, and add them to your cart. Proceed to checkout, provide the necessary information, and complete the payment process. You will receive an order confirmation email once your order is placed.
Can I make changes to my order after it has been placed?
Once an order is placed, making changes is difficult. However, please contact our customer service at [email protected], and we will do our best to assist you.
Can I track the status of my order?
Yes, you will receive a tracking number in your order confirmation email. Use this number to monitor the status of your shipment on our website or the shipping carrier’s website.
Shipping
How long does shipping take?
Our standard shipping typically takes 4-8 business days for delivery. However, shipping times may vary based on the shipping method selected at checkout and the destination of the order.
How much does shipping cost?
We offer free shipping on all orders within the United States. There are no additional charges for standard shipping, providing a convenient and cost-effective delivery option.
Do you ship internationally?
No, we currently only ship within the United States. We apologize for any inconvenience. However, we are exploring options to expand our shipping capabilities to serve customers worldwide in the future. Thank you for your understanding.
Return & Refund
What is your return policy?
We accept returns within 16 days of the delivery date. Items must be in their original condition and packaging. Please review our Return Policy for more detailed information.
How do I initiate a return?
To start a return, contact our customer service team at [email protected]. They will provide instructions and guide you through the return process.
How long does it take to receive a refund?
Refunds are typically processed within 8-10 business days after we receive the returned item. The exact timing depends on your financial institution.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, contact our customer service team at [email protected] within 48 hours of receiving the item. We will provide a return label and instructions, and you can choose between a replacement or a refund.
Cancellation
Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Contact our customer service team at [email protected] as soon as possible to request a cancellation.
Will I be charged any fees for order cancellation?
If your order has not been shipped, there are no cancellation fees. However, for orders that have already been shipped, you may incur a restocking fee and will be responsible for return shipping costs. Contact our customer service team for more details.
Payment
Do you store my payment information?
For your security, we do not store your complete payment information. All payment details are securely transmitted to our payment processor for authorization and processing.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- JCB
- Diners Club
- Discover Card
- PayPal
You can select your preferred payment method during checkout.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption technologies and comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to protect your sensitive data.