At Krixlo, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward return and refund policy to ensure your experience is seamless and hassle-free.
Return Policy
We accept returns for most items within 16 days of the original purchase date. To initiate a return, please follow these steps:
- Contact Customer Service:
Email us at [email protected] to request a return authorization number and detailed return instructions. - Condition of Items:
- Items must be in new and unused condition.
- All original tags and packaging must be intact.
- Items that have been used, washed, or are not in their original condition may not be eligible for return.
- Inspection Process:
Once we receive your return, we will inspect the items to ensure they meet our return policy criteria. If approved, we will issue a refund to your original payment method.
Please Note:
- Shipping fees are non-refundable.
- The cost of return shipping is the customer’s responsibility, except for defective or damaged items.
Refund Policy
Refunds for eligible returns will be processed within 8-10 business days after we receive and inspect the returned items.
- Refunds will be issued to your original payment method.
- Additional processing time may apply depending on your bank or credit card issuer.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please:
- Initiate a return for the original item.
- Place a new order for the desired item.
Shipping Policies for Returns
- Return Shipping Costs: Customers are responsible for return shipping fees.
- Prepaid Shipping Labels: For defective or damaged items, we will provide a prepaid return shipping label.
- Lost or Damaged Returns: We are not liable for items lost or damaged during return shipping. Please use a trackable shipping method and ensure secure packaging.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items that are not in new, unused condition
- Items that have been used, washed, or are missing tags or packaging
- Final Sale Items: Items marked as final sale are not eligible for return or exchange.
Promotions and Discounts
- Refunds for items purchased with a promotion or discount code will reflect the discounted price.
- If returning an item purchased as part of a promotion, the refund will be adjusted based on the promotion applied.
Final Sale Items
From time to time, certain products may be marked as final sale. These items are not eligible for return or exchange, and all sales are final.
Changes to Return Policy
We reserve the right to update or modify this return policy at any time without prior notice. The policy in effect at the time of your purchase will apply to your order.
Contact Us
If you have any questions or concerns regarding our return or refund policies, please reach out to us at:
Email: [email protected]
Our customer service team is here to assist you and ensure a smooth return process.