At Krixlo, we are committed to ensuring a seamless shopping experience by providing reliable and efficient shipping services. Please review our shipping policy below for detailed information.
Shipping Information
- Processing Time: Orders are processed within 2-3 business days.
- Estimated Delivery Time: After processing, delivery typically takes 4-8 business days within the USA.
- Free Shipping: We offer complimentary shipping on all orders within the USA, so you can enjoy your purchases without any additional shipping costs.
Note: Shipping times are estimates and may vary due to factors beyond our control, such as holidays, weather conditions, or delays with shipping carriers. In the event of delays, we will notify you and provide an updated delivery estimate.
Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to monitor the status of your shipment at any time.
If you have questions about your order or shipping, feel free to contact us at [email protected].
Damaged or Defective Items
We strive to ensure that every product arrives in perfect condition. However, if you receive a damaged or defective item, please follow these steps:
- Contact Us: Email us at [email protected] within 16 days of receiving your order.
- Provide Evidence: Include photographs of the damaged or defective item for verification.
- Resolution: We will arrange for a replacement or refund, and we will cover the cost of return shipping for damaged or defective items.
International Shipping
At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause and appreciate your understanding.
Additional Information
Delays and Exceptions: Shipping times may be affected by unforeseen factors, such as weather conditions or holidays. We will keep you informed in case of significant delays.
Contact Us:
For questions regarding shipping or your order, reach out to us at [email protected]. Our customer service team is available to assist you Monday through Saturday.